Raphael Rambaj
Program Manager @Walmart Canada
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WORK HISTORY
Program Manager @Walmart Canada
ON, CA
EDUCATION
CUNY York College
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
ABOUT RAPHAEL RAMBAJ
I\'m a results-driven professional with 9+ years of progressive expertise in knowledge management, content communications, people management, business operations, and customer relationship management. My diverse skill set includes Strategic, written and digital content and communications for internal and external audiences, adhering to Canadian Press Style Writing (CP), and mastering UX/UI writing principles to optimize user experiences. My extensive experience in program management, strategic project planning, and continuous process improvement has consistently complimented my communication skills and yielded successful outcomes for various initiatives. As I look forward to new challenges and growth opportunities, my track record as a strong team player and results-oriented leader positions me to impact any dynamic organization substantially.Skills & Competencies • 9+ years of work experience in Content and Communications (Internal & External Audiences)• Strategic Corporate, Seller Program, and Marketing Communications• Knowledge Management Practices & Principles• UX/UI Writing Principles• Canadian Press Style Writing (CP)• Digital Communications (Web Content)• Video Storytelling - Camtasia• Graphic Design – Canva, Snagit• Newsletter creation and Management• Facilitation Skills, Presentation & Public Speaking Skills• Program Management - Strategic Project Planning, Continuous Process Improvement• Change Management• Net Promoter Score (NPS) ProgramTools- Video Creation/Editing – Go Pro, Camtasia, Vyond, Adobe, Toonly- Still Photography- Graphic Design – Canva, Snagit- Digital Communications – Pendo, WordPress, Salesforce Marketing Cloud, MailChimp, Sprout Social, Hootsuite- Project Management & Workflow – Asana, Miro Boards- Microsoft Office Suite Programs, including Sharepoint- Confluence, Jira, ServiceNow, Power BI
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