Raphael Neuman
Business & Quality Analyst at CMA
- Role
- Business & Quality Analyst at CMA
- Location
- Lakewood, NJ, US
- LinkedIn followers
- 500 followers
About Raphael Neuman
Experienced professional and team player with proven skills including analysis, design…
Experience
Business & Quality Analyst
Jul 2019 — Present · New York, NY, US
NJ Department of Health, WIC Program• Worked at client premises to ensure better communication, customer relations and satisfaction.• Supported Help desk in resolving user issues requiring Tier 2 and development team support.• Reconciled cashed program benefits with banking and internal systems, resulting in improved accounting and refunded monies.• Used PL/SQL to create Adhoc Statistical and informational reports joining multiple tables and presenting the reports using Excel spreadsheets and Excel Pivot tables. • Worked with customer to write requirements for GUI based system, incorporating customer requirements, government specifications and system interfaces.• Wrote comprehensive test scripts in use for new release and regression testing.• Tested system changes, including new and changed GUIs, backend logic and table changes.
Education
Beth Medrash Govoha
Master's degree
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