Raphael Mastromonaco.
Sr. Customer Success Account Manager - MDU \"People don\'t buy what you do, they buy why you do it.\"
- Role
- Sr Customer Success Account Manager at Single Digits, Inc
- Location
- Corpus Christi, TX, US
- LinkedIn followers
- 500 followers
About Raphael Mastromonaco.
With over 15+ years of experience in sales, support, and management, I have a deep-rooted passion for people and technology. My journey has been enriched by roles that blend technology, sales, project management and top-notch customer service. Whether it\'s assisting others, diving into the latest tech, or achieving sales milestones, I\'m driven by the genuine joy of making a difference. I\'m actively open to networking, so if you have a shared interest in innovation, sales, or believe in the transformative power of human connection, I\'d love to connect and hear your story!
Experience
Sr Customer Success Account Manager
Feb 2020 — Present · US
My key focus is on fostering and managing relationships, both with our valued clients and strategic hardware vendors like Cisco, Ruckus, ITsavy, and HP. Through a metrics-driven approach, I aim not only for service improvements but also for identifying sales opportunities and contract renewals. I\'ve established a central information hub that enhances our support teams\' efficiency, ensuring we maintain transparent communication with our clients. My management of relationships emphasizes top-tier service, recognizing its direct impact on securing continued contracts and expanding sales opportunities.
Education
Texas A&M University-Corpus Christi
Bachelor of Arts - BA
2004 — 2011
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