Raphael Diaz

About Raphael Diaz

A young entrepreneur who is a team player, task oriented, leader, Networker, Strategic risk-taker and has experience in project coordination, customer service, data analytics & business management/administration. On a mission to provide help for others as a credible source and help guide those in the right direction when in comes to the business and technology industry.

Experience

1. Operations Lead Travel Support

   Oak View Group

   Jan 2022 — Present

   Assists in managing and training employees across multiple departments, including temporary and support staff• Provides multi-site hospitality support by embedding in day-to-day operations and supporting key services and events at OVG venues throughout the Seattle area• Supports event planning, coordination, and event setup to ensure seamless execution• Ensures all location equipment and Banquet Event Orders (BEOs) are fully operational prior to event start• Collaborates with building management and hospitality service partners to resolve issues and deliver high-quality service to guests• Troubleshoots Oracle MICROS systems and analyzes sales performance and product distribution

Education

• Shoreline Community College

  Associate's degree, General Studies

• Shorewood High School

  High School Diploma

  2012 — 2016

• University of Washington

  Bachelor of Arts - BA, Mass Communications, Specialization in Digital Media

  2020

• Year Up United

  Software Development and Testing Certificate, Computer Science

  2020 — 2021