Raphael Akande

Experience

1. Service Engineer Ii

   Microsoft

   Apr 2023 — Present · Houston, TX, US

   I focus on maintaining secure tenant configurations and ensuring service availability for Microsoft Teams. I collaborate with fellow administrators, PMs and other stakeholders to manage enterprise M365 tenants while providing technical expertise. My efforts in leading application migrations and leveraging data for strategic decisions contributed to improved product processes and user experiences. Microsoft Teams administrator. Maintaining secure tenant configurations ensuring efficiency, security, and service availability. Work with fellow administrators and stakeholders to manage enterprise M365 tenants. Providing technical subject-matter expertise on Microsoft Teams. Led migration of applications environment, migrating applications/agents to ensure a seamless application ecosystem. Using data and telemetry to inform strategic decisions and drive product feedback into system design and implementation cycles. Partnering with other teams to improve products and processes. Leveraging technical expertise, judgment and decision making to coordinate multiple work streams and resources to resolve complex issues. Collaborating with mentors and leaders to contribute to cohesive, end-to-end experiences for technology users. Troubleshooting system and service issues, and partnering closely with internal customers and engineering teams to perform in-depth technical deep dives and root cause analysis on critical system issues to deploy effective, data-validated solutions. Communicating and driving adherence to security policies and procedures.

Education

• University of Ghana

  Bachelor's Degree, Information Technology

  2010 — 2014

• The University of Texas at El Paso

  Master’s Degree, Information Technology

  2016

• National Institute of Information Technology, Accra, Ghana

  Certificate, Advanced Network Desktop Specialist

  2010 — 2010