Richard Palmer
Founding Partner and VP of Consumer Experience @Percorso Studio
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WORK HISTORY
Founding Partner and VP of Consumer Experience @Percorso Studio
London, GB
EDUCATION
Loughborough College Group
Ordinary National Certificate in Electrical Engineering, Electrical Engineering
Loughborough College Group
Higher National Certificate in Electrical Engineering, Electrical Engineering
SKILLS
ABOUT RICHARD PALMER
I have over 15 years of experience in leading teams and delivering optimised products that customers love. I am also certified in ContentSquare and Google Analytics, two of the most powerful tools for data analysis and insights.My approach is to use data, research, design, and business teams to build customer-focused outcome-based features that drive growth, efficiency, and customer satisfaction. I have successfully created and implemented personalisation and conversion rate optimisation strategies for several high-volume, transactional platforms like Next and Dunelm. I have also built and mentored diverse and highly skilled teams of product designers, UI designers, and researchers and established strong partnerships with external suppliers. My mission is to enhance the customer experience across all touchpoints and channels, and to deliver beautifully crafted digital solutions that align with the brand vision and values.
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