Raouf Karras G

About Raouf Karras G

Providing a critical role in making sure that advertising is delivered on time to publicationsand that every task and everyone involved meets set deadlines-both inside the ad agencyand with outside vendors and suppliers

Experience

1. Field Service Technician Contractor

   Prime Communication Llc

   Sep 2025 — Present · NJ, US

   Install, troubleshoot, and repair cable, internet, and fiber optic services at residential and commercial locations.•Perform coax and fiber line installations from pole/tap to customer premises.•Configure and activate modems, routers, cable boxes, and related networking equipment.•Test signal strength, verify connectivity, and ensure proper service functionality.•Educate customers on equipment usage and basic troubleshooting.•Document work orders, update service tickets, and report job status through company systems.•Maintain safety standards while working on ladders, poles, and in outdoor environments.•Coordinate with dispatch and supervisors to manage daily service routes efficiently.•Handle service upgrades, reconnects, and service transfers.•Ensure high customer satisfaction and professional communication at all times

Education

• Cairo University

  Accounting

  2011 — 2019