Ranu W.
Senior Service Delivery Manager @ARO Technology
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WORK HISTORY
Senior Service Delivery Manager @ARO Technology
Cardiff, GB
I lead ARO Technology’s Service Delivery team, responsible for delivering reliable, customer centric IT services and driving continuous improvement.My role blends leadership, service governance, and stakeholder engagement; keeping services stable, customers informed, and teams supported.Fuelled by coffee, guided by ITIL, and focused on delivering great service, even when everything is urgent
EDUCATION
Coventry University
Theatre and Professional Practice, Drama and Dramatics/Theatre Arts, General
Wednesfield High School
A level- Drama, English & IT, Major
ABOUT RANU W.
Hi, I’m Ranu Wilkes, a confident, tenacious, and occasionally over-caffeinated Service Delivery Manager with a passion for making things work (and making people smile while doing it).With a strong background in IT and cloud technology, I thrive on delivering excellent service, building fantastic relationships, and keeping communication clear, honest, and human. Whether I’m working with clients, partners, or colleagues, I bring energy, empathy, and a touch of humour to every interaction.I pride myself on being a trusted advisor; someone who does what they say they will, stands by their word, and genuinely enjoys the journey. My values? Integrity, honesty, accountability, and making sure people feel heard and supported. Core Skills:Service Delivery & Customer SuccessPartner Relationship DevelopmentStakeholder Engagement & CollaborationCloud Technology ExpertiseExceptional Communication (and occasional witty banter)If you\'re looking for someone who can drive results, build trust, and keep things light even when the tech gets heavy—let’s connect!
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