Ranju Saikia
Head of Midrange Estate Management @Barclays
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WORK HISTORY
Head of Midrange Estate Management @Barclays
Pune, IN
Currently serving as Head of Midrange Estate Management, responsible for overseeing Change, Incident, Problem and Process Control & Improvement management.• Leading and implementing process improvements across Midrange; manages a team of four members.• Acting as escalation point of contact for week on rotational basis; overseeing software asset and configuring data accuracy; driving compliance adherence.• Planning and performing activities such as SharePoint restructuring, documentation & updates; automated reports generation in SF & identifying areas for implementation of automation initiatives.• Participating in management meetings, risk and control events and resilience activity planning & resource management.
EDUCATION
Symbiosis Institute of Management Studies
MBA, Information Technology
International Management Centre
Bachelor of Business Administration, Business Administration and Management, General
SKILLS
ABOUT RANJU SAIKIA
Results-driven IT Management Professional with 19 years of experience delivering multi-location IT infrastructure projects for large corporations and service providers. Skilled in ITIL Framework and PMP training, process analysis and design, technical solution architecture, and risk management. Proficient in change and incident management, team management, stakeholder management, and vendor management. Certified in ITIL Foundation V3, ITILV3 Intermediate (Service Operations), PMP, Black Box Software Testing, Risk Management, and Yellow Belt Six Sigma. Experienced in training multi-functional teams across time zones. Proactive leader with self-motivation, creativity, and initiative to reach corporate and personal goals. Certified.As Head of Midrange Estate Management, I lead a team of four members who oversee Change, Incident, Problem, and Process Control & Improvement management. My role involves implementing process improvements across Midrange and ensuring compliance adherence. I also act as an escalation point of contact on a weekly rotating basis, overseeing software asset and configuring data accuracy. To streamline operations, I plan and perform activities such as SharePoint restructuring, documentation & updates, and automated report generation in SF. Additionally, I participate in management meetings, risk and control events, and resilience activity planning & resource management.As a Test Manager, I seamlessly handled Disaster Recovery test execution from start to finish. This included conducting Gap Analysis, overseeing Project Management, managing Vendors, mitigating Risks, and handling any crises that arose. I also assisted in improving processes and managing stakeholders, while effectively communicating and managing incidents. Finally, I worked closely with the Service Desk to ensure successful resolution of any crises.As a team leader, I streamlined day-to-day operations and improved processes, identifying areas for automation and introducing new protocols. I calculated resource needs and guided implementation of process governance and coordinated with IT support. I trained new hires and worked closely with key stakeholders to stay informed and ensure successful project delivery and meeting deadlines.
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