Ranjithkumar Jayaprakash
Senior Project Manager at Infosys Limited
- Role
- Senior Project Manager at Infosys
- Location
- Chengalpattu, TN, IN
- LinkedIn followers
- 500 followers
About Ranjithkumar Jayaprakash
I\'m an experienced Project/Program Manager with a demonstrated history of working in the…
Experience
Senior Project Manager
Jun 2022 — Present · Chennai, IN
As an Offshore Service Delivery leader for HSBC, I oversee the MyDay workplace digital application for HSBC, developed in collaboration with Infosys and a vendor partner, ensuring seamless service delivery, operational efficiency, and successful deployments for HSBC’s corporate employees.Lead ITSM operations, managing incidents, problems, changes, and service request catalogs to enhance service quality and adherence to ITIL standards.Drive cybersecurity initiatives, coordinating cross-functional teams to mitigate vulnerabilities and ensure compliance with HSBC’s security policies.Build and maintain strong client relationships, providing governance and transparent updates that align with HSBC’s business goals.Other Infosys internal operational responsibilities include, Manage resourcing, team allocation, and billing, ensuring effective workforce planning and budget oversight to support project success.Lead recruitment efforts, attracting skilled talent and fostering team growth to uphold high standards in service delivery.
Education
Anna University Chennai
Bachelor of Engineering (BE)
2002 — 2006
Great Lakes Institute of Management
Post Graduate Program
Zion Matriculation Higher Secondary School
12th Standard
2001 — 2002
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