Ranjith Rajamanickam
Service Quality Specialist @Sanofi
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WORK HISTORY
Service Quality Specialist @Sanofi
Managed the entire process of handling Product Technical Complaints (Combination devices, vaccines and Specialty care products) and Field Alerts from receipt to closure, ensuring compliance with internal procedures and regulatory requirements. Evaluated complaints for severity and risk, ensuring timely review and processing. Prioritized and entered complaints into the global database, monitoring complaint activity for assigned manufacturing sites. Participated in ad-hoc teams for product-specific complaint issues and provide feedback on complaint investigations. Produced monthly reports for manufacturing sites on complaint activity and support during audits and regulatory inspections. Collaborated with internal and external manufacturing sites, Customer Service, Medical Information, Pharmacovigilance, Sales Associates, Regulatory, Commercial Operations, Legal, and Risk Management departments. Identified and implemented continuous improvement opportunities in complaint management. Provided regulatory interpretation and guidance to internal teams and corporate partners. Managed and oversee the training within the team. Performed quality checks on activities, prepare reports, and maintain inspection readiness. Achieved zero complaint deviations. Received B-Capable rating for SRT assessment. Implemented daily quality control measures for data accuracy. Established legal complaint handling protocols with support from experts.
EDUCATION
Vellore Institute of Technology (VIT)
Bachelor of Technology - BTech
SKILLS
ABOUT RANJITH RAJAMANICKAM
Biomedical engineer
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