Ranjith Krishnan

About Ranjith Krishnan

As a skilled IT Operations Associate in production support team, Iam experienced in• Provide front-line, second-level technical support as part of the Production Control Team to deliver exemplary customer service to clients.• Daily monitoring of windows servers does daily server validation.• Handling Incidents, Service Requests, Change Requests and Problem Records within the stipulated SLA and Sound knowledge of Service Now.• Responsible for Product support and customer handling for escalation calls & tickets.• Monitoring tickets and responsible in closing the ticket within SLAs.• Regular interactions with clients and upper management to keep them updated about ongoing processes through calls and email.• Coordinate application change and issue resolution activities (initiating and driving the bridge calls) with network, Server, DBA, CWAS, Storage and Development Teams.• Knowledge of Users and Groups management (Creating user account, unlocking user account, resetting passwords, Assigning roles to user)• Experience in monitoring server performance (free & used memory, swap space, CPU consumption and Last boot) using SolarWinds.• Using VMWare Horizon client and VPN to connect to the remote machines.• Trouble shoot issues based on Runbook in workflows and applications.• Prepares KB articles for the process.• Communicate application problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders.• Perform application change and management activities as assigned by the business.• Following the checklist and completing the timely scheduled tasks.• Involve and actively participate in migration/Patching and Deployment activities.• Troubleshooting Application and Workflow issues and Handling SEV1/SEV2 ticket through Online calls (Bridges) for solving the issues Live.

Experience

1. IT Operations Associate Iii

   Conduent

   Jun 2022 — Present · Kochi, IN

Education

• University of Calicut

  Bca

  2013 — 2016