Ranjit Kumar
Assistant Manager – Operations | Customer Service Delivery | Team Leadership | SLA & KPI Management | Process Improvement | Stakeholder Engagement
- Role
- Assistant Manager Operations at Concentrix
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Ranjit Kumar
As an Assistant Manager – Operations at Concentrix since June 2023, I lead a team of 100+…
Experience
Assistant Manager Operations
Jun 2023 — Present · Gurugram, IN
Supervised 60+ associates in a high-volume contact center, achieving 20% above SLA targets by leveraging coaching techniques, real-time escalation handling, and cross-functional collaboration.
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