Ranjit Josen

Sales Manager @INVICTA SOFTWARE

Dean Singh is a product specialist at Invicta Software - One of the leading companies providing Helpdesk in the SMB market, connecting and integrating with management tools, Ivanti management suite, Microsoft SCCM and Novell\'s Zenworks.Dean\'s role is to define communication and lead Invicta software\'s strategy to build networking partnerships with some of the key vendors showing benefits of using tools which have already been invested by companies. The role defines strategy into to programmers and development teams to build a robust integrated solution.Experience and Skills include:Product Director : Strategy, Roadmap, Innovation, Business and Market communication.Product Management, Product Leadership, innovation and creativity in work, Analyst briefings and demonstrations.Public Speaking, Communication, Presentation Skills building a pre-sales team to make Sales team robust and understanding how to demonstrate not only the product but customers investment into other tools that can benefit internally and externally.Business reporting, strategic planning and analyst partnerships.ITIL is a key to companies, understanding how ITIL can benefit companies but also how parts of ITIL can be beneficial is certain elements to companies.Management tools, cloud computing and Anti-virus, spyware are key to Helpdesk tools, understanding how the mechanism works and showing the power of Helpdesk into these companies is a key.Dean also interacts and contributes to the global ITSM community, sharing opinions, communicating and speaking on subjects around management ITSM, IITIL, and user tools. He presents to companies showing buying tools is a key but buying the right tool is a benefit.