Ranjeeva Hewapathirane
Information Technology Manager @One Properties
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WORK HISTORY
Information Technology Manager @One Properties
Edmonton, AB, CA
SKILLS
ABOUT RANJEEVA HEWAPATHIRANE
Over 12 (twelve) years of Team Lead and IT Operations Management experience within IT departments • Excellent people management skills; experienced in managing teams and personnel across multiple offices and diverse geographic locations • Ability to work independently and as a strong contributor to groups and teams • Recognized as a fast learner and flexible contributor, able to adapt quickly to changing priorities • Strong multitasking capabilities, able to manage changes in daily job prioritization and deal with urgent need requests • Recognized for excellence in client service delivery, providing consistently high client service to internal stakeholders • Fifteen (15) years of Frontline & 2nd level technical support experience • Excellent computer knowledge including both hardware and software support skills including: o Dell Certified System Expert o A+ o ITIL Foundations V3 o Service Now o SharePoint o Skype For Business / Lync Voice o Microsoft Active Directory o Extensive knowledge in Windows XP, Windows 7 and Windows 10 o Advanced troubleshooting experience with Windows 7, 10, 11, Microsoft Office and 365 suites and administration, Microsoft Project, Visio, Windows Server 20••••22, Active Directory, Microsoft Lync and Skype for Business 2013, Office 365, Teams o Microsoft Systems Management Server o Microsoft SCCM o Microsoft Exchange Admin Center o Extensive troubleshooting experience in multiple Autodesk AutoCAD products o ESRI Arc GIS products o Symantec Ghost for unicast / multicast software deployment o Nortel VPN client software configuration and installation o Support for Trimble software installation and licensing
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