Ranjeet Kumar

About Ranjeet Kumar

As a Senior Consultant at Infosys with over 4 years of experience, I specialize in telecom service assurance processes, risk assurance, and stakeholder management. My work focuses on optimizing business support systems (BSS), refining standard operating procedures (SOPs), and enhancing operational efficiencies in the telecommunications domain. With a Certified Scrum Master ® (CSM®) credential and expertise in ROC, I am committed to delivering impactful results through collaboration and process optimization. My goal is to contribute to effective service assurance strategies that drive organizational success in the ever-evolving telco industry.

Experience

1. Senior Consultant-telco Service Assurance Process Architect

   Infosys

   Feb 2022 — Present · Navi Mumbai, IN

   Teleco Service Assurance Processes, Stakeholders Management, BSS, SOPs etc.

Education

• Maharshi Dayanand University

  Bachelor's Degree, Electronics

• Punjab Technical University

  Master of Business Administration - MBA, Marketing

  2008 — 2011

Skills

• Gsm
• Lte
• Wireless Technologies
• Roaming
• Vas
• Sql*Plus
• Call Centers
• Wireless
• Customer Relationship Management (Crm)
• Business Support System (Bss)
• Crm
• Service Delivery
• Business Analysis
• Management
• Fraud Detection
• Provisioning
• Value-Added Services (Vas)
• Teamwork
• Mis
• Team Management
• Testing
• Call Center
• 3g
• Management Information Systems (Mis)
• Bss
• Billing Systems
• Gprs
• Customer Retention
• Mediation
• Telecommunications
• Analysis
• Call Flow
• Vendor Management
• Revenue Assurance