Ranjan Mittal
Delivering sustainable customer journeys | Strategy, Product & Program Mgmt. | BCG | ISB - Dean’s List | NIT Rourkela
- Role
- Head - Operational Excellence, Hctp at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ranjan Mittal
An execution focused problem solver with experience in management consulting & operations…
Experience
Head - Operational Excellence, Hctp
Jul 2021 — Present · Bengaluru, IN
Leading the Operational Excellence team for HCTP(High consideration technical products) category to enhance customer experience & confidence in online purchases for high value products such as smartphones, laptops etc. Key activities include:1. Leading cross-functional programs by taking shared goals with operations & customer service teams to improve fulfilment experience.2. Developing new product capabilities to improve our fulfilment confidence and marketplace trust3. Delivering analytics to surface fulfilment defects & identify insights for value creation.
Education
National Institute of Technology Rourkela
B.Tech, Metallurgical & Materials Engineering
Indian School of Business
PGP, Business Administration
Skills
- Quality Assurance
- Process Improvement
- Process Control
- Operations Management
- Process Audits
- Statistical Process Control (Spc) & Statistical Quality Control(Sqc)
- Leadership
- Statistical Data Analysis
- Mysql
- Software Development
- Six Sigma
- Supply Chain Management
- Metallurgy
- Negotiation
- Database Design
- Asp.net
- Linux
- Project Planning
- Steel
- Matlab
- C++
- Iso 27001 Lead Auditor
- Engineering
- Management
- Strategic Consulting
- Consulting
- C
- Microsoft Office
- Team Management
- Business Strategy
- Business Development
- Business Process Improvement
- Project Management
- Microsoft Excel
- Microsoft Powerpoint
- Market Research
- Team Leadership
- Business Process Analysis
- Business Analysis
- Change Management
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