R Ranjan Dash
Head Delivery Quality (Cloud & Infrastructure Services) @ Wipro | ITSM | ISO | Service Excellence Consultant | Pune, India | Open to Global Engagements.
- Role
- Head Function - Quality (Cloud & Infrastructure Services) at Wipro
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About R Ranjan Dash
With nearly 22+ years of experience in the IT industry, I am a quality leader who drives…
Experience
Head Function - Quality (Cloud & Infrastructure Services)
May 2022 — Present · Pune, IN
Leading team of Quality managers to drive Quality charter across logos delivering Cloud infrastructure support for Americas region. • Being the voice of the customer within the organization and facilitate actions to enhance client satisfaction. Where required, interact with the customer to understand their pain points and address concerns.• Driving continuous improvements projects impacting $ savings for Wipro and Customer• Enable accounts with levers to optimize and come out of the loss-making zone• Drive end to end annual Customer Satisfaction survey for aligned service line.• Responsible for sustaining ISO 9K, ISO 20K & 27K certification for the supported accounts. • Part of hyper care team to drive get to green initiatives for red accounts
Education
Indian Institute of Management Bangalore
Next Generation Leadership Program
2018 — 2018
kendriya vidyalaya Vizag
High School, Computer Science
1997 — 1999
Andhra University
Bachelor's Degree, Computer Science
2001 — 2003
Indian Institute of Management Bangalore
NextGen Global Leaders Program (NGLP)
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