Ranjan Kumar
Global Ops Success / HR Director with diverse experience in HR, Service Delivery & Shared Services | PGCBM from XLRI Jamshedpur
- Role
- Global Human Resources Director at Alorica
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ranjan Kumar
Seasoned CX Professional with 25 years of IT/ITeS Industry experience in leading large people teams & partners across global locations, to achieve breakthrough revenue, profitability, and performance gains. Trusted leader with strong acumen for Business Strategy, Thought Leadership and Workforce EmpowermentAn Engineering graduate with an Executive MBA, having diverse experience in Human Resources, Operations, Training, Quality and Compliance, L&D, WFM support catering to domestic and international customers/partners globallyExpertise in organizational transformation and HR innovation, aligning people strategies with business objectives to drive workforce engagement, productivity, and operational excellence.Proven ability to develop and implement strategic HR roadmaps, integrating advanced HR technologies, analytics, and automation to enhance efficiency and decision-making.Strong leadership in talent acquisition, performance management, and leadership development, ensuring a high-performing, future-ready workforce through structured mentorship and career progression frameworks.Adept at change management and cultural transformation, having successfully led large-scale HR initiatives, diversity and inclusion programs, and workforce optimization strategies.Skilled in stakeholder and risk management, ensuring seamless collaboration with global leadership teams while maintaining compliance with international / local labor laws and corporate governance policies.
Experience
Global Human Resources Director
Oct 2023 — Present
Education
Nagpur University
B.E, Industrial Production
1997 — 2000
AIHR | Academy to Innovate HR
Master of Business Administration
Nagpur University
Bachelor of Engineering, ENGINEERING
XLRI Jamshedpur
Postgraduate Degree, Business Administration and Management, General
XLRI Jamshedpur
PGCBM, General Business Management
2006 — 2008
Harvard Business School
Accelerated Management Program – Advanced
AIHR | Academy to Innovate HR
Certification, 12 Competencies & Disciplines of Human Resources
ISB Corp
Certification, Innovation
Skills
- Vendor Management
- Consulting
- Leadership
- Management
- Bpo
- Crm
- Strategy
- Global Delivery
- Team Management
- Operations Management
- Service Delivery
- Project Planning
- Data Analysis
- Insurance
- Transition Management
- Organizational Development
- Screening
- Team Building
- Pre-Sales
- Business Analysis
- Customer Relationship Management (Crm)
- Performance Management
- Business Process Outsourcing (Bpo)
- Sla
- Business Process Improvement
- Outsourcing
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