Ranjan Kumar
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- Role
- Technical Support Representative at Nationwide Technologies Inc
- Location
- Jalandhar, IN
- LinkedIn followers
- 500 followers
Experience
Technical Support Representative
Jul 2024 — Present · Punjab, IN
As a dedicated Technical Support Representative specializing in Electronic Logging Devices (ELD), I ensure smooth and efficient support for our clients, helping them stay compliant with industry regulations and optimize their fleet operations.*Key Responsibilities-Provide first-line technical support to customers, resolving ELD-related issues promptly via phone, email, and chat.Troubleshoot hardware, software, and connectivity issues to ensure seamless device functionality-Assist clients with installation, configuration, and onboarding of ELD systems-Educate customers on compliance requirements, including FMCSA regulations and Hours of Service (HOS) rules-Collaborate with internal teams to escalate and resolve complex technical challenges-Maintain detailed records of customer interactions and resolutions in the CRM system-Deliver excellent customer service by proactively addressing concerns and ensuring customer satisfaction.*Key Achievements-Successfully resolved 99% of technical inquiries within SLA timeframes.*Skills & Tools-Proficient in ELD software and hardware troubleshooting-Strong understanding of FMCSA and DOT regulations-Skilled in using CRM systems, ticketing tools, and remote support platforms.Effective communicator with a customer-focused approach-I’m passionate about delivering top-tier technical support and helping businesses thrive by ensuring compliance and operational efficiency.
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