Rani G.
Enterprise Customer Success Manager Strategic Accounts @HG Insights
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WORK HISTORY
Enterprise Customer Success Manager Strategic Accounts @HG Insights
Santa Barbara, CA, US
Manage a portfolio of 5 strategic accounts, generating over $10M in Annual Recurring Revenue (ARR).• Advise clients on leveraging data insights for competitive sales strategies, marketing campaigns, and market intelligence, among other initiatives.• Coordinated project management efforts among sales, marketing, product, engineering, and subject matter experts to deliver successful outcomes for clients.• Focused on delivering measurable value to customers and ensure they validate the value received.• Fostered relationships with clients to evolve from vendor to strategic partner status.• Collaborate across functional teams to address customer concerns and drive customer success, resulting in improved customer experiences and increased loyalty.
EDUCATION
Learning @ Morning Brew
Business
UC Santa Barbara
Doctor of Philosophy (Ph.D.), Cultural Anthropology
ABOUT RANI G.
With over 15 years of experience in research, analysis, and customer success, I am a curious and passionate learner who thrives on new challenges and opportunities. I have a Ph.D. in Cultural Anthropology, which gives me a unique perspective on human behavior, market intelligence, and communication. Currently, I am an Enterprise Customer Success Manager at HG Insights, a leading provider of data insights for B2B sales and marketing. I manage a portfolio of 7 strategic accounts, generating over $10M in ARR, and advise them on how to leverage data insights for competitive sales strategies, marketing campaigns, and market intelligence. I coordinate project management efforts across functional teams, deliver measurable value to customers, and foster strategic partnerships. I also received the Rookie of the Year Award and the Sales Friend of the Month recognition for my outstanding performance and collaboration. Before joining HG Insights, I successfully transitioned from the wine industry to the tech industry, where I worked as an Account Manager and a Sales Development Representative at Dosh, a cashback app. I managed a book of business of 15+ accounts, generating $1M in ARR, and achieved 100% net retention by implementing effective renewal strategies and maintaining strong relationships with clients. I also conducted in-depth data analysis to develop actionable insights and recommendations for future campaigns, resulting in optimized campaign performance that fulfilled advertiser goals. In addition to my professional experience, I am a lifelong learner who is always eager to expand my skills and knowledge. I recently completed the Morning Brew Accelerator, a program that helps aspiring entrepreneurs learn the fundamentals of business. I also hold certifications in DevOps, Scrum, and Google Slides. I am a firm believer that the best way to experience new cultures is by enjoying local food and wine, and I am a volunteer for Hospice of Santa Barbara, where I provide support and companionship to families in need.
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