Rani Khoury

Executive Director for Enterprise IT Support & Client Experience @George Brown Polytechnic

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2026 — Present

Executive Director for Enterprise IT Support & Client Experience @George Brown Polytechnic

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Toronto, ON, CA

EDUCATION

N/A

Damascus University

Bachelor's degree, Electrical and Electronics Engineering

2011 — 2012

Concordia University

Diploma, HR Management

2008 — 2009

McGill University

Certificate, Project Management

N/A

Damascus University

Educational Psychology

SKILLS

Team ManagementCustomer ExperienceSupply Chain ManagementIT OperationsHuman ResourcesElectronics EngineeringRecruitingTeam LeadershipMicrosoft OfficeCustomer Service ManagementBusiness StrategyTroubleshootingSourcingBmc RemedyTechnical WritingLeadership DevelopmentScreeningBusiness Process ImprovementComputer HardwareService DeskPerformance ManagementItilHelp Desk SupportCustomer ServiceIncident ManagementActive DirectorySystem AdministrationTrainingCustomer SatisfactionR Programming & RstudioCall Center DevelopmentOperations ManagementTechnical SupportBusiness AnalysisQuality AssuranceCall CentersBusiness DevelopmentIT ManagementIT Service ManagementChange Management

ABOUT RANI KHOURY

A multilingual executive with many years work experience, specialized in Contact Centers and Service Desks, Operations, Customer Services, Technical Support Centers and Helpdesks, Engineering, Technical Services and IT Operations on a regional and International levels. Some of my areas of expertise are: Strategic Planning, Operations Management, Cause/Effect Problem solving, Staff Development/Retention and Motivation, ITIL Certified, 6 Sigma Certified, IT, Electronics Engineering, Staffing, Training, Technical writing, Project Management, HR Management, Customer Service, Customer Experience, Helpdesk, Call Centers, Service Desk, Quality Assurance.

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Rani Khoury — Executive Director for Enterprise IT Support & Client Experience at George Brown Polytechnic in Montreal, QC, CA | Unifers