Rania Shawky

Front Office Assistant @Hyatt House

US

Manage Staff of front desk agents, concierge staff, and sometimes bell staff. Ensure they follow procedures and maintain a high standard of customer service.• Training and Development: Train new employees and continuously develop the skills of the team, ensuring they stay up to date with hotel systems and guest service standards.• Scheduling: Create and maintain the work schedule for the front desk staff, ensuring adequate coverage at all times.• Check-in and Check-out: Ensure guests check in and check out efficiently. Handle any issues or complaints that arise during this process.• Guest Inquiry: Address guest questions and concerns, providing information about the hotel\'s services, amenities, and local attractions.• Problem Resolution: Handle guest complaints or concerns with professionalism, offering solutions and ensuring satisfaction.• Cash Handling: Oversee payment transactions, ensuring accuracy when processing payments, refunds, or deposits.• Inspect Rooms/Facilities: Perform inspections of guest rooms and public spaces to ensure that they meet quality standards before guests arrive.• Guest Satisfaction Track guest satisfaction through surveys or feedback, resolving issues quickly, and taking corrective actions when necessary.• Handling Special Requests and VIP Guests: Ensure that VIP guests receive special attention and their requests are handled promptly.

Alazhar School

Good, Secondary Education and Teaching

Al-Azhar University

Bachelor's degree, Special Education and Teaching