Rania Abrougui

Senior Consulting Engineer @Capgemini Engineering

ERROR MANAGER FOR CARIAD, VW group• Attlassian JIRA & Confluence Support & Administrator.• Reporting to Brands/Top Management on Actual situations of errors and status in the ECUs softwares in the PPE, MEB & MQB VW platforms.• Tracking the lifecycle of tickets from creation until Closure.• Collaborating closely with cross-functional teams, including developers, QA, product owners and suppliers to ensure timely SW releases and tickets updates.• Implementing different error management processes for each group of Atlassian JIRA & KPM (Internal VW Tool) Tickets to ensure the ticket quality & compliance with milestones.• Leading TCB meetings according to scrum strategy to collect feedbacks from all stakeholders and keeping reports updated.• Leading weekly Workshops to present the ticket lifecycle process and ensure that all stakeholders are following the correct process.