Rangoli Bharti

About Rangoli Bharti

I Rangoli Bharti currently pursuing my Post Graduate Diploma in Project Management (PGDPM) from Symbiosis Centre of Distance Learning. I am a highly motivated Bachelor of Commerce (Hons) graduate from Amity University with a passion for professional development. Through my academic achievements, completion of professional courses, and a two-month internship, I have gained skills in specialized areas such as finance digital marketing, brand management, and practical experience in a corporate setting. With analytical, organizational, and communication skills, I am equipped to contribute effectively to the success of an organization and deliver results within challenging deadlines.

Experience

1. Process Associate

   HCLTech

   May 2024 — Present · Lucknow, IN

   Working as a QA tester and handling day-to-day operational tasks for a UK-based client, and maintaining accuracy of 95% in processing tasks with much focus on quality parameters. • Improved task turnaround time by 15-20% through optimized workflow tracking and task prioritization using Microsoft Excel. Used to maintain Microsoft Excel Spreadsheet jotting down daily day-to-day tasks, thus improving the efficiency of tasks. • Validating the documents and managing deceased customer accounts, their debit cards and credit cards and helping them to get up-to-date accurate statements of the accounts. Worked in applications like Citrix, VmWare and Toscana in processing the daily tasks.• Ensuring the documents are in compliance with the group policy and that customer due diligence is met. • Conducting a thorough background check on the financial activities of the customers, finding any discrepancies and further escalating for STR/SAR/PSAR reporting. • Maintain 100% productivity targets (KRA) while meeting Service Level Agreements (SLA) and improving delivery timelines by 15% through efficient workflow management• Participating in Client meetings on monthly basis through Microsoft Teams, thus improving Client Engagement by 10% through proactive communication and reporting. Focusing on delivery high value outcomes and emphasizing the pros and cons of the process.

Education

• Symbiosis Centre for Distance Learning

  Postgraduate Diploma , Project Management

• Amity University Lucknow Campus

  Bachelor of Commerce (Hons), Business/Commerce, General

• City Montessori School

  High School Diploma, Business/Commerce, General