Rangita Adlakha
Staff Customer Success Manager
- Role
- Staff Customer Success Manager at Acceldata
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rangita Adlakha
Managing $15 Million ARR (USD) Accounts Portfolio, building strong relationships with business sponsors i.e, Customer CXO’s/VP/Director’s relationships to drive adoption and satisfaction to ensure retention, drive expansion and minimize cancellations • Hire, Mentor, Coach Customer Success Managers & Associate Customer Success Managers for delivering great CSAT Scores by helping customers achieve planned Technical Use Cases & Business Uses cases thus achieving desired Business Outcomes. • Closed Won $1.6 Million ARR upsells & cross-sells via enhancing Customer use cases through providing exemplary CX services & driving Stickiness of products purchased. • Curated & maintained Global Customer Reference Program - helping global customer success managers via trainings and One-on-One sessions in Identifying & generating over 100 leads. Converted 25% of customers into sales reference customers and Reviews for Gartner Magic Quadrant. • Onboard Customers & manage multiple Adoption projects i.e, Create, maintain & manage Success Plan for each Customer (starting from the initial sale through all phases of implementation) to ensure Enterprise & SMB Customer adopts the products & achieve set Business Outcomes/ROI. • Focus on Customer Retention – Early Prediction of Adoption or Renewal/Churn Risk, Plan & Mitigate to avoid churn. • Experience working with 300+ enterprise customers across the North American region. • Be the Customer Advocate within Informatica across various Departments (Global Support, Renewals, R&D, Sales and so on). Proven Problem-solving skills for all Subscription based Informatica Purchased Products.
Experience
Staff Customer Success Manager
Dec 2024 — Present · Bengaluru, IN
Education
Indian Institute of Management Bangalore
Post Graduation Certificate, Business Administration and Management, General
2017 — 2017
University of Mumbai
Bachelor of Science (B.Sc.), Computer Science
2007 — 2010
Skills
- Abap
- Erp
- Team Management
- Cloud Applications
- Microsoft Office
- Sap Materials Management (Sap Mm)
- Sap R/3
- Vendor Management
- C++ Language
- Business Process
- Sap Erp
- Sap Mm
- Requirements Analysis
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