Pedro Rangel
Senior Manager of Technical Support at Entrust
- Role
- Senior Manager of Technical Support, Data Protection Solutions at Entrust
- Location
- Boca Raton, FL, US
- LinkedIn followers
- 500 followers
About Pedro Rangel
PMP certified Technical Manager with a history of working in the software industry for over 10 years. Skilled in Project Management, Team Management, Customer Service Solutions, Software Development, and Cybersecurity integrations on multiple platforms, including cloud based applications.
Experience
Senior Manager of Technical Support, Data Protection Solutions
Sep 2021 — Present · Sunrise, FL, US
Responsible for two technical cybersecurity support teams comprised of 8 engineers supporting multiple product lines and customer integrations Experienced in leading teams through organizational changes to meet new business needs Managed internal projects and resources using Agile, Hybrid, and Traditional methodologies. Developed Support infrastructure for SaaS offerings Serve as main escalation point between cross-functional teams that span Sales, Product Development, Operations, and Customer Services organizations Lead training programs to foster individual and team growth, identify Subject Matter Experts, and establish career progression paths for each engineer. Owned and deployed process improvements for a Global Support team
Education
University of Miami
Bachelor’s Degree, Information Technology and Software Engineering
2008 — 2012
Skills
- Jira
- C++
- Automated Software Testing
- Embedded Systems
- Software Development
- Networking
- Git
- C#
- Wifi
- Xml
- Java
- Linux
- Teamcity
- Wireless
- Agile Methodologies
- Operating Systems
- Android
- Perforce
- C
- Unix
- Android Development
- Testing
- Lte
- Windows
- Eclipse
- Mobile Application Development
- Mobile Devices
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