Rangarajan Muralimohan

About Rangarajan Muralimohan

With over 18 years of experience in operations management, I am a seasoned professional who drives operational excellence, leads transitions, and optimizes processes for exceptional outcomes. I am currently a Senior Manager Business Operations at Merkle, a leading data-driven customer experience management company, where I head a high-performing team of 150+ individuals and manage a 3 Mn USD P&L. As a Lean Six Sigma Black Belt and a Business Analytics Foundation certified professional, I have a proven track record of delivering value to clients and stakeholders through strategic cost optimization, revenue growth, client satisfaction, and process improvement. I have successfully led cross-functional teams in reengineering projects that resulted in 75% manual workload reduction and 25% gross margin improvement. I have also cultivated a continuous improvement culture by mentoring teams, encouraging growth, and facilitating knowledge sharing. I am passionate about applying my expertise in operational streamlining and certified lean leadership to new challenges and opportunities.

Experience

1. Senior Manager Business Operations

   Merkle

   Jan 2017 — Present · Coimbatore, IN

   OPERATIONS MANAGER Headed a high-performing team of 150+ individuals, overseeing daily operations, resources, and metrics. Managed a 3 Mn USD P&L, consistently surpassing profit targets through strategic cost optimization and revenue growth. Strengthened client relations via proactive engagement, providing solutions for enhanced satisfaction and repeat business. Achieved 75% manual workload reduction and 25% gross margin improvement through process reengineering. Led cross-functional teams in successful reengineering projects, fostering efficiency. Cultivated continuous improvement culture by mentoring teams, encouraging growth, and facilitating knowledge sharing.TRANSITION LEAD Managed complete transition of 3 major client projects, ensuring seamless knowledge transfer and key milestone achievement. Worked with internal and external stakeholders to define project scope, objectives, timelines, and ensure alignment. Created detailed transition plans with risk mitigation, resource allocation, and change management strategies.PROCESS EXCELLENCE CHAMPION Directed process excellence drive, identifying improvement chances and implementing best practices in Research Ops. Applied Lean Six Sigma methods to analyze, streamline processes, cutting cycle times 50%, and raising gross margins 25%. Teamed up with cross-functional groups to establish standardized processes, boosting consistency and reducing errors. Regularly assessed performance, tracked KPIs, and initiated fixes for continuous process enhancements.

Education

• M.A.V.M.M Polytechnic

  Diploma

  2001 — 2004

• University of Madras

  Bachelor of Business Administration (B.B.A.)

  2006 — 2009