Rangaraj Ramachandran
Customer Supply Service @Reckitt
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WORK HISTORY
Customer Supply Service @Reckitt
Brussels, BE
Customer Supply Service Trainee | Strategic Account Management | SAP | End-to-End B2B Supply Chain ExecutionAs a Customer Supply Service Trainee, I play a key role in managing strategic customer accounts and driving seamless end-to-end order execution. With a strong command of SAP and a collaborative, cross-functional approach, I ensure supply chain efficiency, OTIF performance, and exceptional customer satisfaction across international markets.Supported B2B order lifecycle from order processing to final delivery, including inventory control, transport coordination, and returns management.Managed order fulfillment in SAP and SAP BI, ensuring accurate stock allocation and on-time, cross-border delivery execution.Partnered closely with finance, logistics, warehousing, and key account managers to continuously improve OTIF metrics and overall service levels.Resolved blocked orders, delivery delays, and customer disputes while ensuring full compliance with EU logistics and operational standards.Processed credit/debit notes and conducted root cause analysis to support finance in reducing billing discrepancies and enhancing invoice accuracy.Generated OOS (Out-of-Stock), MTD (Month-to-Date), and invoice accuracy reports to boost supply chain visibility and support strategic decision-making.
EDUCATION
J.H.A.Agarsen College
Bachelor of Commerce - BCom
SKEMA Business School
Msc Global Supply Chain Management & Procurement
ABOUT RANGARAJ RAMACHANDRAN
Customer Supply Service Trainee | Process Expert at Maersk | Master’s in Global Supply Chain Management SAP | SAP BI | Strategic Account Management | B2B Supply Chain | Logistics | Procurement | Data Analysis I’m a goal-driven Master’s student in Global Supply Chain Management & Procurement, with hands-on experience in both strategic and operational roles across the logistics and supply chain domain. Currently, as a Customer Supply Service Trainee, I manage strategic B2B customer accounts, ensuring seamless end-to-end order execution, cross-functional coordination, and high OTIF performance. I work extensively with SAP and SAP BI, resolving delivery issues, optimizing inventory and transport flows, and enhancing customer satisfaction across international markets. Previously, I worked as a Process Expert at Maersk, where I led RFP/RFQ/RFI processes, improved proposal workflows using Excel, Salesforce, and SAP BI, and negotiated pricing to reduce costs for global shipments—including special and dangerous cargo. I developed tailored offers to improve customer satisfaction and collaborated across teams to meet delivery and compliance standards. With a passion for process optimization, data-driven decision-making, and global logistics, I’m eager to contribute to organizations focused on innovation and operational excellence in the supply chain space.
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