Rangan Bandyopadhyay
AI Advisor | CRO | Chief Data & Analytics Officer | Chief Product Officer | AI/ML
- Role
- Vice President, Technology Innovation Group at Sutherland
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Rangan Bandyopadhyay
U.S. Market Builder with 20+ years launching analytics GTM and operations, closing deals…
Experience
Vice President, Technology Innovation Group
Jan 2021 — Present · Seattle, WA, US
Sutherland is a digital transformation company with more than employees that design and deliver exceptionally engineered experiences promoting customer and employee happiness for its clients around the world. They focus on verticals like Healthcare, Hi-Tech, CPG/Retail, Banking etc.• Spearhead AI adoption for mission-critical functions (Finance, CX, Marketing, Sales), from ideation to production deployment• 0-to-1 launch of a SaaS AI/NLP Product Portfolio using TensorFlow, PyTorch, and modern MLOps, with a peak team of ~18, achieving $XXM ARR in under 2 years and delivering $XXM+ in revenue uplift via hyper-personalized solutions• Drove product vision for Customer experience product, an NLP and Gen AI product, achieving xx% higher Save Rate and xx% higher CSAT• Pioneered a data-led CX transformation strategy using NLP insights & Human-Centric Design, elevating CSAT by 20%+• Built a Global Working Capital optimization product for a Fortune 500 client, reducing DSO by xx% and generating $xx M yearly revenue• Spearheaded NLP-based omnichannel product strategy, improving CSAT by xx% and identifying xx% deflection opportunities for a major streaming service• Led global teams to implement NLP-based interaction analytics for a Fortune 50 client, increasing conversion rates by x% and reducing FCR by y%• Improved NPS by xx% through data-driven CSAT and NPS analysis, leading to strategic product enhancements
Education
Duke University - The Fuqua School of Business
Master of Business Administration (MBA)
2002 — 2004
Indian Institute of Technology, Kharagpur
B. Tech. (Hons)
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