Rangan Bandyopadhyay

About Rangan Bandyopadhyay

As a graduate of Duke University\'s Fuqua School of Business (MBA) and the Indian Institute of Technology (B.Tech in Computer Science), I\'ve always been fascinated by the intersection of technology and business strategy. My academic journey instilled in me a passion for innovation and a data-driven approach to problem-solving, which I\'ve carried throughout my career. With over two decades of experience in the tech industry, I\'ve had the privilege of working with industry giants like Microsoft, Oracle, analytics providers such as Fractal / Infosys / Mu Sigma and management consulting firms including Booz Allen and IBM. As Vice President of Technology Innovation Group at Sutherland, I\'ve led cross-functional teams in developing AI/ML products that revolutionize customer experience across various sectors. My tenure as Chief Product Officer at Binomial Systems allowed me to further hone my skills in product management and innovation, particularly in the realms of CX, CRM, sales, and marketing analytics. Looking ahead, I\'m excited to continue pushing the boundaries of AI/ML applications in enhancing customer experiences, particularly within the cloud technology space. My goal is to lead the development and execution of cutting-edge strategies that not only optimize business outcomes but also create meaningful, data-driven transformations in how companies interact with their customers. I\'m passionate about mentoring the next generation of tech leaders and contributing to the ongoing evolution of customer-centric AI solutions.

Experience

1. Vice President, Technology Innovation Group

   Sutherland

   Mar 2021 — Present · Seattle, WA, US

   Sutherland is a digital transformation company with more than employees that design and deliver exceptionally engineered experiences promoting customer and employee happiness for its clients around the world. They focus on verticals like Healthcare, Hi-Tech, CPG/Retail, Banking etc.GTM & Digital Transformation Solutions- Global responsibility working with more than 400 product, direct and indirect sales stakeholders and analytics professionals across geos.Product strategy- Helped commercialize multiple new products at Sutherland. Bizdev and product management of these products with multiple customers.Analytics Services Sales - Recently closed over 6 new clients in the US/ME region, through POCs and then translating into an extended CoE.Others- Leading at the cusp of Human + Machine Intelligence, building next-gen solutions through Cognitive Transformation & generating value through AI.Focus on Technology / Telecom / Retail / CPG domains. Customer experience & contact center transformation.Collaborating with industry leading experts at Sutherland Labs powering global design-led experience consultancy which combines human insight and design, customer and channel strategy, content and media, process engineering, analytics and intelligence, and technology in a studio setting. Sutherland Labs sits at the heart of Sutherland which brings industry practices, deep domain experts in key process functions critical to experience design and performance, AI/ML enhanced product and platform development, and a global services organization.

Education

• Duke University - The Fuqua School of Business

  Master of Business Administration (MBA)

  2002 — 2004

• Indian Institute of Technology, Kharagpur

  B. Tech. (Hons)