Ranga M.
Head of Operations @0
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WORK HISTORY
Head of Operations @0
Hyderabad, IN
People\'s Manager who is responsible for 10 Blended processes ( BPO & KPO). Expertise in mapping business requirements and coordinating in developing and implementing guidelines for business excellence. Encourage, plan and execute process improvement initiatives. Identified and resolved people and process related issues. Motivated staff with widely differing aspirations & working in productivity based environment where deadlines are met daily. Managed a Team of Business development executives. Taking escalated calls and making sure that the issues are fixed on time/before TAT.Have Thorough experience with US Insurance Agency operations like quoting and cross selling personal lines insurance(Auto & Home) taking care of upcoming renewals for the existing customers. Ample of experience with Farmers website,Safeco insurance,First Comp,Agent Secure,Personal Umbrella,USLI,Philadelphia Insurance, Kemper and have bit knowledge in processing quotes for One Day Events with HCC & K&K.Even worked on Commercial Worker\'s Compensation,General Liability,Umbrella policies.
ABOUT RANGA M.
15 plus years of extensive cross-functional experience in managing business operations. Expertise in mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines Have complete knowledge in US Medical & Dental Billing (Eligibilities,billing,payment posting,denials), Banking,Insurance,Placing people who are on H1 & OPT & Operations Head of Technical support & Sales Specialities : Service Delivery Operations, Collections/Customer Service, Process Management, Performance Improvement, Quality Management, Client Servicing, People Management, and Business Improvement.
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