Raney Allen

About Raney Allen

As a Customer Success Manager at Tatango, I partner with nonprofits to create meaningful…

Experience

1. Customer Success Manager

   Tatango

   Sep 2025 — Present

   As a Customer Success Manager at Tatango, where I partner with nonprofits to create meaningful supporter experiences through the power of text messaging. My focus is on helping mission-driven organizations reach more constituents and prospects, strengthen engagement, and drive measurable ROI with every campaign.At Tatango, I partner with nonprofits to help them harness the power of text messaging as a strategic engagement and fundraising tool. My work centers on ensuring clients achieve measurable outcomes while providing exceptional supporter experiences.Key responsibilities include:• Guide nonprofits through onboarding, training, and best practices to maximize the value of Tatango’s platform.• Collaborate with organizations to design and optimize texting campaigns that increase donor participation, mobilize constituents, and expand reach.• Analyzing performance data and campaign metrics to demonstrate ROI and deliver actionable recommendations.• Trusted advisor and advocate for clients, ensuring their goals are met and exceeded through proactive support and strategic alignment.

Education

• Doane University

  Bachelor's degree

Skills

• Microsoft Sql Server
• Data Modeling
• Databases
• Outsourcing
• Customer Relationship Management (Crm)
• Resource Management
• Scrum
• Business Process
• Requirements Gathering
• Business Process Improvement
• Project Portfolio Management
• Requirements Analysis
• Data Warehousing
• Professional Services
• Business Requirements
• Team Leadership
• Sdlc
• Solution Architecture
• Enterprise Software
• Enterprise Architecture
• Project Management
• Sql
• Agile Methodologies
• Business Analysis
• Saas
• Business Intelligence
• Project Delivery
• Software Project Management
• Crm
• Analytics