Randy Townley
Sr. Manager, Federal Civilian Customer Success, Okta
- Role
- Adjunct Faculty at Park University
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Randy Townley
I’m a people-first leader in Customer Success, focused on building strong teams and helping public sector organizations succeed in complex, regulated environments. I lead with clarity, accountability, and a growth mindset, and I care deeply about developing people while delivering outcomes that matter to customers and the business.My work sits at the intersection of mission, technology, and trust. I’m energized by change, thoughtful collaboration, and turning ambiguity into direction — especially when it helps teams and customers move forward with confidence. I believe leadership is stewardship, and I take seriously the responsibility to lead with integrity, humility, and purpose.I’m always open to meaningful conversation, learning from others, and contributing to the long-term growth of the organizations and people I serve.
Experience
Adjunct Faculty
Oct 2012 — Present
Hired to teach courses in Communication. Have taught Introduction to Communication, Public Speaking, Communication Theory, Intercultural Communication
Education
Liberty University
Doctor of Philosophy - PhD, Digital Communication and Media/Multimedia
2019
Malone University
BA, Communication Arts
1992 — 1996
Regent University
Masters, Communication Arts: Computer Mediated Communication
1996 — 2002
Willoughby South High School
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
1988 — 1992
Skills
- IT Management
- Growth Strategies
- Requirements Analysis
- Cloud Computing
- Itil
- Security
- Enterprise Software
- Enterprise Architecture
- Sdlc
- Vendor Management
- Service Delivery
- Business Analysis
- Customer Satisfaction
- Sharepoint
- Strategic Planning
- Program Management
- Management
- Team Building
- Visio
- Customer Support
- Process Improvement
- Leadership
- IT Service Management
- Change Management
- Integration
- Business Process Improvement
- Project Management
- Databases
- Solution Implementation
- IT Strategy
- Solution Selling
- Management Consulting
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