Randy Thomas
Customer Service Executive
- Role
- Customer Service Executive at Wells Fargo
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Randy Thomas
Transformational Executive with over twenty years’ experience in leading financial services contact centers; with the proven ability to identify and execute the needed change to support and shape current and future success of the company. Direct responsibility for managing over 5500 team members that provide customer support for consumer, business, military banking, navigating financial software solutions, while providing advanced technical support for online banking customer contact centers. Effective and skilled professional in the development of leaders and team members to deliver on company-wide strategies that support the digital platforms for online and mobile customers. Excellent ability in developing collaborative partnerships within the organization and across multiple lines of businesses to achieve desired results. Proven success in process improvements, customer experience, team member and customer retention. Excellent communication skills, problem solving abilities and team building concepts.
Experience
Customer Service Executive
Sep 2000 — Present · Westlake, TX, US
Westlake, Texas
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