Randy Robinson
Certified ITIL Expert | ITSM & Process Optimization Leader | ServiceNow | Application Portfolio Management
- Role
- Principal Technical Consultant at Ahead Consulting
- Location
- Chattanooga, US
- LinkedIn followers
- 500 followers
About Randy Robinson
I’m a Certified ITIL Expert with over 15 years of experience transforming IT service…
Experience
Principal Technical Consultant
May 2025 — Present · TN, US
Spearheaded the implementation of an Application Portfolio Management (APM) solution for a major banking client, enhancing operational efficiency. • Collaborated with cross-functional teams to align APM strategies with business objectives, improving resource allocation. • Conducted comprehensive assessments of application portfolios, positioned customer to achieve a significant reduction in redundant applications. • Led the integration of Rubrik and ServiceNow, leveraging SLA policy generation capabilities for enhanced service delivery.
Education
Auburn University
Bachelor of Science
Skills
- Technology Business Management
- Software Development Life Cycle (Sdlc)
- IT Management
- Application Support
- C#
- .net
- Experienced Change Agent
- In-Sourcing
- Windows
- Infrastructure
- Communication
- Software Development
- Information Technology
- Supplier Management
- Problem Solving
- IT Strategy
- IT Service Management
- Change Management
- Architectures
- Cost Models
- Itil
- Mac Os X
- Integration
- Management
- Business Analysis
- Partnership-Building
- Ios Development
- Systems Analysis
- Governance
- Business Process Improvement
- Cloud Computing
- Iis
- Strategy
- Microsoft Exchange
- Leadership
- Disaster Recovery
- Vendor Management
- Software Design
- Enterprise Software
- Enterprise Architecture
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