Randy Giles

About Randy Giles

I am a forward-thinking leader with a proven track record of spearheading day-to-day operational functions within healthcare organizations. With a strong emphasis on implementing cost-effective solutions, I have consistently driven transformative changes that elevate businesses to high-performing, revenue-generating entities. Experience Highlights: Healthcare Transformation: I have successfully led healthcare organizations through comprehensive transformations, optimizing processes and driving remarkable EBITDA growth. My strategic insights have played a pivotal role in turning challenges into opportunities, resulting in sustainable financial success. Strategic Innovation: I possess a remarkable acumen for fostering a culture of continuous improvement and strategic innovation. By fostering an environment that encourages creativity and adapts to evolving market dynamics, I have consistently surpassed corporate objectives and achieved exceptional outcomes. End-to-End Financial Leadership: As a self-motivated leader, I have overseen end-to-end P&L with a demonstrated ability to consistently deliver impressive financial results. My proficiency in financial management has contributed to the financial health and sustainability of the organizations I\'ve served. People-Centric Leadership: With excellent leadership skills, I am adept at leading high-performing teams. Through effective training, staff recognition, performance evaluation, and management, I have nurtured talent, boosted employee engagement, and fostered a collaborative work environment. Budget Administration: I am skilled in establishing and administering department budgets, ensuring resource allocation aligns with strategic goals. My meticulous approach to financial oversight has enabled accurate analyses and reports on the company\'s operating progress. My passion lies in leveraging my extensive experience to drive operational excellence, innovation, and financial growth within healthcare organizations. I thrive on challenges, embrace change, and am committed to creating a lasting impact in the industry. Please feel free to contact me via email with any thoughts, comments, or questions about my work I\'m always interested in making new professional acquaintances.

Experience

1. Chief Operating Officer

   Patient Plus Urgent Care

   Dec 2021 — Present · Baton Rouge, LA, US

   In my most recent role, I oversee end-to-end activities associated with multi-location urgent care organization activities to collectively attain set targets. I establish a company-wide culture centered on excellence, consistency, and continuous enhancement. I administer all aspects of P&L, managing an annual net revenue of $21M. • Developed inaugural annual budget, driving 14% EBITDA improvement for future expansion. • Introduced novel KPIs including NPS, coding accuracy, and labor cost per visit, enhancing performance evaluation. • Revived company culture via engagement survey analysis, team-driven council, and definitive Statement of Culture. • Achieved a remarkable 57% year-over-year reduction in turnover by orchestrating a comprehensive overhaul of the company\'s orientation and training program. • Steered revenue diversification efforts, resulting in an 18% year-over-year increase in EBITDA through staffing optimization and growth strategies within existing contracts. • Oversaw the implementation of OccMed product expansion, which led to a 5% increase in volume and a incremental boost in revenue.

Education

• Western Governors University

  Master of Business Administration - MBA, Health/Health Care Administration/Management

• University of Denver

  Bachelor of Arts - BA, Business/Managerial Economics/Communications