Randy Drury
- Role
- Client Services Director at Avaya
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Randy Drury
I am well-versed in developing new business and increasing customer satisfaction. My…
Experience
Client Services Director
Oct 2018 — Present
At Avaya, my core responsibility is leading all activities related to operations management and full-service administration of IT Service Management (ITSM). My duties comprise of managing multiple tasks, including identifying new opportunities, defining solution scope, developing contracts, establishing service level agreements (SLAs), building financial models, and leading customer interactions. It is worth mentioning that I develop multi-year contracts in collaboration with Sales, Procurement, and IT department along with Design Engineering, Implementation, Operations teams and Business Leaders. I am involved in performing quarterly business reviews and monthly performance evaluations to focus on vision, objectives, accomplishments, and growth. Moreover, I leverage leadership expertise in solution development for multiple contracts worth millions of dollars. My key success for this role is: • Contributed significantly in achieving largest commercial contract and recent competitive success. • Supported company\'s largest cloud accounts by designing organizational structures and operational models. • Successfully created and executed major contracts, along with attaining customer satisfaction, employee satisfaction, footprint growth, and migrating communication solutions. • Enhanced Customer Experience (CX) and Employee Experience (EX) by providing access to the necessary tools and information.
Education
University of Iowa
Bachelor of Arts (B.A.), Communication and Media Studies
Skills
- Mpls
- Avaya
- Account Management
- Sales
- Data Center
- Channel Partners
- Telecommunications
- Voice Over Ip (Voip)
- Training
- Voip
- Avaya Technologies
- Telephony
- Selling
- Disaster Recovery
- Professional Services
- Cloud Computing
- Call Centers
- Itil
- Ip
- Unified Communications
- Solution Selling
- IT Service Management
- Managed Services
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