Randy Thomas

About Randy Thomas

Strategic and data-driven Risk & Fraud Management professional with 19+ years of…

Experience

1. Merchant Acquiring Risk Manager

   Woodforest National Bank

   Jun 2022 — Present

   The Risk Manager Merchant Acquiring oversees all operational areas for Payment Services and Card Operations. This includes leading, managing and developing staff, directing, and measuring department performance goals and standards, and ensuring that department policies, procedures and initiatives align with corporate strategy and business priorities. Additionally, this includes analyzing performance data and compiling reports and presentations, implementing department initiatives and other large-scale projects, and development of payment services models, rules, and communication strategies. Act as both a high-level technical and comprehensive business expert in payment risk management industry. • Implement new fraud and risk systems that will analyze transactions; create procedures for new system and train all applicable employees on new system • Directs the Merchant Risk team members, including hiring and promotions, performance evaluations, training and development, mentoring, administering discipline, grievances, and managing timecards and scheduling. • Creates and drives department performance objectives, standards, and goals; monitors and reports progress to senior management; develops and implements process and performance improvement solutions. • Responsible for department policies, procedures, and ensures department’s strategic alignment with corporate customer service strategy and business priorities.

Education

• Texas A&M University

  Bachelor of Science - BS, Multi-/Interdisciplinary Studies, General

  2001 — 2005