Randy Stokes
Director of Customer Enablement @Solera Holdings, LLC.
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WORK HISTORY
Director of Customer Enablement @Solera Holdings, LLC.
Beaverton, OR, US
Established a field scheduling tool to optimize field resources.Established KPI’s and developed operational reporting using Microsoft PowerBIRe-organized field operations to promote a healthy culture for employee engagement, customer loyalty, and overall excellenceCollaborated with senior leadership to improve cross functional improvements in communications and process improvements.
EDUCATION
Oregon Polytechnic Institute
A.A.S, Electronics Engineering
University of Phoenix
B.S, Information Technology
SKILLS
ABOUT RANDY STOKES
Specialties: Customer service/call center operations, building results orientated teams, flexible to accept and drive changing business objectives, metric driven winner, tough yet fair when handling personnel issues
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