Randy Stokes
Results Driven Operations Manager
- Role
- Director of Customer Enablement at Solera Holdings, LLC.
- Location
- Beaverton, OR, US
- LinkedIn followers
- 500 followers
About Randy Stokes
Specialties: Customer service/call center operations, building results orientated teams, flexible to accept and drive changing business objectives, metric driven winner, tough yet fair when handling personnel issues
Experience
Director of Customer Enablement
Jun 2022 — Present · Beaverton, OR, US
Established a field scheduling tool to optimize field resources.Established KPI’s and developed operational reporting using Microsoft PowerBIRe-organized field operations to promote a healthy culture for employee engagement, customer loyalty, and overall excellenceCollaborated with senior leadership to improve cross functional improvements in communications and process improvements.
Education
Oregon Polytechnic Institute
A.A.S, Electronics Engineering
1988 — 1990
University of Phoenix
B.S, Information Technology
2002 — 2004
Skills
- Troubleshooting
- Change Management
- Sales
- Cross-Functional Team Leadership
- Project Planning
- Small Boat Operations
- Call Center
- Customer Experience
- Management
- Team Building
- Leadership
- Project Management
- Budgeting
- Training
- Customer Satisfaction
- Testing
- Business Process
- Forecasting
- Continuous Improvement
- Software Documentation
- Customer Relationship Management (Crm)
- Call Centers
- Crm
- Telecommunications
- Product Development
- Analysis
- Solution Selling
- Operations Management
- Program Management
- Six Sigma
- Strategy
- Customer Service
- Vendor Management
- Strategic Planning
- Budgets
- Process Improvement
- Product Management
- Team Leadership
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