Randy Ripper
Sr. Manager, Professional Services at Cisco
- Role
- Sr Manager, Cx Delivery Group at Cisco
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Randy Ripper
Global Leader / Customer Focus / Crisis Manager / Project Management
Experience
Sr Manager, Cx Delivery Group
Aug 2020 — Present · RTP, NC, US
Senior leader of a Professional Services group of CX Centers technology Teams.*Leading Proactive Service teams in Service Provider, SP Mobility, Wireless, IoT, and Collaboration.
Education
Murphy High School
High School
North Carolina State University - College of Management
Bachelor of Arts (BA)
Skills
- Program Management
- Vendor Management
- Metrics
- Communication Training
- Management
- Release Management
- Service Delivery
- Process Improvement
- Telecommunications
- Escalation Management
- Managed Services
- Product Lifecycle Management
- Project Portfolio Management
- Customer Advocacy
- Virtual Teams
- Business Process Improvement
- Go-to-Market Strategy
- Incident Handling
- Executive Communications
- Channel Partners
- Service Providers
- Strategy
- Cisco Technologies
- Pmp
- Cross-Functional Team Leadership
- Webex
- Itil
- Cisco Systems Products
- Professional Services
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