Randy Pollock
- Role
- Senior Business Analyst at Fiserv
- Location
- Bennington, NE, US
- LinkedIn followers
- 500 followers
About Randy Pollock
Experienced Customer Service Leader with a demonstrated history of working in the…
Experience
Senior Business Analyst
Oct 2022 — Present
Helped bridge the gap between customer, product team & delivery team. Analyzed the impact of change requests on existing Fiserv software solutions and offer feasible solutions taking the risks, resources, budget, and schedule into consideration. Provided user support in installing and implementing Fiserv software/products. Participated in all phases of UAT, DEV, CAT during the implementation process. This includes conducting system testing on converted data, testing custom modification, assisting clients with review and interpretation of test results, and communicating corrections to appropriate Fiserv departments. Provided timely updates to project/team leaders and keep management and leadership apprised of any risks and issues related to the area(s) of responsibility for work. Collaborated and interact with peers at the Business and Technical analyst levels. Worked with various business sponsors, departments, and business users within the client’s organization to ensure customer expectations and requirements are met and managed. Ensure adherence of the standards established in Complaints program documents through validation and monitoring of complaint handling performance, quality assurance/quality control results and completion of root cause analysis. Completed complaint root cause analysis for all cases assigned for review Partnered in coaching process to associates not adhering to Complaint’s definitions/process.
Skills
- Sales
- Soa
- Xml
- Management
- Microsoft Office
- Telecommunications
- Credit Cards
- Product Management
- Software Development
- Software Documentation
- Visio
- Requirements Gathering
- Service Delivery
- Sql
- Requirements Analysis
- Microsoft Sql Server
- Business Analysis
- Strategy
- Customer Relationship Management (Crm)
- Customer Service
- Enterprise Architecture
- Training
- Leadership
- Databases
- Crm
- Integration
- Team Leadership
- Relationship Management
- Process Improvement
- Payments
- Outsourcing
- Banking
- Agile Project Management
- Testing
- Vendor Management
- Consulting
- Disaster Recovery
- Cobol
- Project Management
- Agile Methodologies
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