Randy Pirrera

About Randy Pirrera

A highly motivated and dynamic professional with over 20 years of proven field service and managerial experience. A outstanding work ethic with the drive and ability to deliver results. An excellent communicator and team player with the ability to lead, develop, and motivate, a world class service strategy and organization. Specialties: Project Management Team Leadership Electronic Engineering Account Management Customer Service Communications Training and Instruction Quality Assurance

Experience

1. Southeast Regional Service Manager

   ICU Medical

   Jan 2002 — Present · Nashville, TN

   Encourage and support personal development, efficiency and productivity of 12 regional field service engineers.• Maintain a high degree of customer satisfaction with product performance and service by developing strategic field service plans, providing leadership, direction, and efficient and productive deployment of resources.• Responsible for accurate and timely field complaint investigation, repairs, and reporting, compliant with company procedures and FDA Good Manufacturing Practices.• Understand medical equipment and hospital marketplace to formulate service and marketing strategies that will have a positive impact on field service operations.• Evaluate installation base for changes in status and develop strategies for optimal allocation of field service coverage with minimum cost while maintaining high level of customer satisfaction.• Make real time judgment decisions to resolve customer problems in high pressure situations.• Effectively collect and analyze field service performance data for emerging changes and use as basis for developing business approaches and strategies that will optimize field service performance and effectiveness.• Responsible for all assigned field service operations, including sales of field service time and material services, and associated sales revenue through Extended Service Agreements.Sales quota exceeding 5.8M

Education

• Bellevue University

  BS

• Arkansas College

  AS

  1987 — 1989

Skills

• Training
• Program Management
• Continuous Improvement
• Product Launch
• Leadership
• Healthcare
• Customer Service
• Medical Devices
• Management
• Cross-Functional Team Leadership
• Field Service
• Account Management
• Troubleshooting
• Quality Assurance
• Testing
• Team Building
• Customer Satisfaction
• Coaching
• Sales Operations
• Teamwork
• Team Leadership
• Business Process Improvement
• Capital Equipment
• Strategy
• Process Improvement
• Project Management