Randy Palmer

About Randy Palmer

Accomplished Business Leader with many years of experience with large, global, enterprise…

Experience

1. Customer Success Manager

   Cohesity

   Oct 2022 — Present · Raleigh, NC, US

   Manage several Federal and SLED accounts, boost sales and revenue and design client onboarding processes while developing and implementing process improvements to support company growth and technical innovation. Partner with internal product and sales teams on integration, launch, maintenance, and other related activities, which have a direct impact on customer/partner metrics. Increase the lifetime value of the Customer through greater advocacy serving as a customer advocate in the evolution of our products and platform functionality integral to the customer\'s success. Develop delivery and success plans that elevate the customer lifecycle, achieve higher product adoption, customer satisfaction, and overall health scores Work closely with Account Teams and Renewals Managers to identify new opportunities and upsell potential while smoothing any issues putting renewals at risk

Education

• North Carolina State University

  Bachelor's degree

  1988 — 1992

• North Carolina State University - College of Management

  BA

  1988 — 1992

Skills

• Cloud Computing
• Vendor Management
• Outsourcing
• Cross-Functional Team Leadership
• Solution Selling
• Management
• Product Management
• Enterprise Software
• Partner Management
• Salesforce.com
• Sales Enablement
• Storage
• Go-to-Market Strategy
• Crm
• Professional Services
• Demand Generation
• Account Management
• Strategic Partnerships
• Saas
• Channel Partners
• Data Center
• Direct Sales