Randy Mickey

WORK HISTORY

EDUCATION

SKILLS

ABOUT RANDY MICKEY

Transformative, Customer-Focused & Growth-Minded Customer Success Executive As a customer-focused and results-driven customer success professional, with over 20 years of industry experience, Randy Mickey has been recognized for: 1. Successfully building customer success organizations 2. Improving future business outcomes3. Extensive customer-facing experience in the B2B software as a service (SaaS) industry4. Directing and driving customer-facing initiatives with global, cross-functional teams5. Effective communication and astute problem solving6. Proactively identifying and mitigating risk7. Successfully leading services aspects of acquisitionsSome of Randy’s career highlights include: Successfully revamped company’s go-to-market portfolio and transitioned services organization from an on-premise perpetual model to a more fluid and agile SaaS model (cloud-based subscription), with a focus on increased customer value and renewal/expansion. Built from the ground up Informatica’s Europe, Middle East, Africa (EMEA) master data management practice in 2012, through both direct staffing and partner development; by 2016, the practice was driving a major portion of regional revenue and became a benchmark for global practice development. Effectively led the services aspect of the acquisition of Heiler—Informatica’s product management business, based in Stuttgart Germany—including transitioning more than 65 global managers and consultants, as well as integrating processes and solutions along with customers and partners. Pioneered a Center of Excellence which delivered innovative and effective sales, consulting and education support across the company. Achieved more than $40M in savings, through executing information technology analysis, planning and execution of a $5B merger between Cargill and IMC Global (forming Mosaic).Randy’s drive to succeed is powerful and his skill in and passion for professional services and customer success is strong. He looks forward to discussing how he can help maximize the goals of your organization. To contact Randy for further details, you may e-mail him at r••••••••@yahoo.com or contact him directly here on LinkedIN.