Randy Lam

About Randy Lam

People Operations professional with 7+ years of experience supporting global teams across the US, Canada, and India. Expertise in HRIS administration (Workday), HR operations, employee lifecycle management, global onboarding, and immigration program management within high-growth startup and post-IPO environments. Proven ability to streamline HR processes, improve data integrity, and scale People programs through cross-functional partnership.

Experience

1. People Operations Senior Associate

   Hinge Health

   May 2022 — Present · San Diego, CA, US

   Serve as Workday SME managing HCM configuration, operational transactions, Workday Journeys, and EIB data uploads to ensure HRIS accuracy and efficient People Operations processes.Lead and develop global onboarding programs supporting employees across the US, Canada, and India.Identify and implement HR process improvements to increase operational efficiency and enhance employee experience across onboarding and HR support workflows.Collaborate cross-functionally with Talent Acquisition, Payroll, Legal, IT, HR Business Partners, and leadership to streamline People Operations systems and processes.Manage Tier 1–2 HR support tickets via Freshdesk such as employment verification letters, Workday transaction requests, and a variety of HR-related requests. Support global employee relocation programs, ensuring compliance with immigration, tax, and labor regulations.Own the company’s immigration program, including H-1B, TN, O-1, National Interest Waiver (NIW), and PERM green card processes in partnership with external counsel.Manage the global contingent workforce through employer-of-record (EOR) partnerships and process vendor invoices in Brightflag and Zip.Administer background checks for employees, contingent workers, and EOR workers.Coordinate vendor partnerships for new hire kit fulfillment and evaluate vendor relationships to support People Operations programs.

Education

• San Diego State University

  Bachelor’s Degree, Communication

  2012 — 2016

• UC San Diego Extended Studies

  HR Certificate, Human Resources Management

  2016 — 2018

• Helix Charter High School

  High School Diploma, General Studies

  2008 — 2012

• Radboud University

  International/Global Studies

  2016 — 2016

Skills

• Microsoft Word
• Leadership
• Management
• Customer Service
• Communication
• Strategic Planning
• Microsoft Office
• Social Media
• Teamwork
• Public Speaking
• Research
• Event Planning
• Microsoft Excel
• Microsoft Powerpoint
• Project Management