Randy Harwood
Technical Support Manager
- Role
- Technical Support Manager at NiCE
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Randy Harwood
Tech-savvy and analytical professional with extensive experience delivering exceptional client service as well as resolving complex technical issues within federal and enterprise environments. Track record of troubleshooting and networking resources to resolve issues, evaluating technical alternatives and recommending solutions to maximize system performance. Instrumental in assessing complex requests for technological assistance, resolving software-related issues, determining problem\'s root cause, such as user errors/system faults, and implementing corrective actions. Experienced in providing 24/7 on-call support to clients, guiding regarding technical requirements, and suggesting innovative resolutions to ensure smooth running of business operations. Technical support software management, and IT administration. Skilled in managing technical support teams and operations for software systems and upholding deep understanding of software products/functionalities.
Experience
Technical Support Manager
Nov 2023 — Present · Sandy, UT, US
Skills
- Technical Support
- Microsoft Exchange
- Security
- Software Documentation
- Active Directory
- Windows Server
- Hardware
- Vmware Esx
- Virtual Private Network (Vpn)
- Firewalls
- Network Administration
- Project Planning
- Network Security
- Troubleshooting
- Windows Xp
- Windows 7
- Software Installation
- Networking
- Vpn
- Vmware
- Cisco Technologies
- Databases
- Computer Hardware
- System Deployment
- Servers
- Program Management
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