Randy Gilbert

About Randy Gilbert

As a Process Design and Change Management Leader at Bank of America and Founder of KnovaQuest, I specialize in helping organizations and individuals transform how they think, work, and lead.Through Boots2Bytes and Mission Next: 360, I design and deliver e-learning programs that prepare veterans and military spouses for careers in technology and AI. These initiatives merge technical training with workforce readiness to rebuild purpose, confidence, and leadership for life after service.My focus is on building systems that drive measurable results — aligning people, process, and purpose to create lasting impact. With over two decades of leadership across military, tech, and financial sectors, I bring a structured, data-driven approach to solving complex challenges.Core Competencies:• Process design, workflow optimization, and organizational transformation• Enterprise-level change management and operational strategy• Data-driven decision-making and performance improvement• Program design and workforce development for emerging technology sectors• Building accountable, mission-driven cultures that align people and purpose

Experience

1. Assistant Vice President, Process Design and Change Management

   Bank of America

   Jul 2024 — Present · Charlotte, NC, US

   Lead enterprise-level change management and process design initiatives across Global Treasury and Merchant Operations, driving sustainable efficiency and performance improvements across complex operational environments.Key Contributions:• Oversee end-to-end change management lifecycle, from intake and impact analysis to execution, ensuring strategic alignment with organizational transformation goals.• Partner with cross-functional stakeholders across strategy, technology, risk, and operations to define project scope, mitigate risk, and optimize workflow efficiency.• Implement data-driven process improvements leveraging Lean and Six Sigma methodologies to reduce operational friction and enhance customer experience.• Develop and execute change adoption strategies, integrating communication, training, and stakeholder engagement for smooth transitions.• Track and report key performance indicators (KPIs) to validate ROI and sustain long-term process gains.

Education

• Community College of the Air Force

  Associate's degree, Human Resources Management/Personnel Administration, General

• Southwestern College

  Bachelor of Science - BS, Strategic Leadership

• Community College of the Air Force

  Associate's degree, Criminal Justice/Police Science

• Community College of the Air Force

  Associate's degree, Intelligence Studies

• Troy University

  Master of Science - MS, Management - Project Management