Randy Fortunato
Technical Support at SOVOS Compliance
- Role
- Technical Support Engineer at Sovos
- Location
- Grafton, MA, US
- LinkedIn followers
- 500 followers
About Randy Fortunato
Professional SummaryCustomer Escalation & Technical Support Leader with 15+ years’ experience in On-Prem, SaaS, Integration technology environments. Proven track record of optimizing support operations, driving cross-functional collaboration, and delivering measurable improvements in customer satisfaction and project outcomes. Adept at managing escalations, collaborating with remote teams, and implementing process improvements in many different business Competencies:Customer Escalation ManagementCross-Functional Team CollaborationProject Management (Agile/Waterfall)On-Premise & SaaS SolutionsStakeholder EngagementProcess Optimization & AutomationData Analysis & ReportingRemote/Hybrid Team CollaborationSoftware Technical Support (SQL, Linux, Windows, XML, API Integrations)Knowledge Base & DocumentationSkills & Other Notables:Gemini AI + NotebookLM 2026Microsoft Teams AI Solutions: Teams Premium vs. Copilot 2025Improving Your Leadership Communications 2025SharePoint for Project Management 2025HIPAA Certified 20••••25JIRA, Salesforce, Bugzilla, SharePointAdobe Creative Cloud, DaVinci Resolve, Filmworkz Phoenix, HS-Art Diamant – 2020sPublished Comic Graphic Novel via Amazon Kindle Publishing May 20••••21DNLE Video Editor in ½ tape, ¾ tape, mini DV and pure digital formats 19••••06SQL (MSSQL, PostgreSQL), XML, HTMLLinux, Unix, Windows (3.1–11), VMWareApache Tomcat, SOAPUI, APEX
Experience
Technical Support Engineer
Apr 2026 — Present
Education
Endicott College
AA, Art
Boston University
Certificate - Foundations of Project Management, Project Management
Beverly High
High School Diploma
Bellevue University
Bachelor's degree, Business Management
Northeast Broadcasting School
Certificate, Radio, Film and Television Production
Skills
- Html
- Jira
- Adobe Encore
- Mysql
- Web Applications
- Javascript
- Software Development
- Scrum
- Sql
- Visio
- Linux
- Java
- Sharepoint
- Oracle
- Soa
- Requirements Analysis
- Cloud Computing
- Websphere
- Software Project Management
- Salesforce.com
- Quality Assurance
- Troubleshooting
- Adobe Premiere Pro
- Enterprise Software
- Databases
- Adobe Photoshop
- Integration
- Web Services
- Project Management
- Windows
- Adobe Dreamweaver
- Solaris
- Iis
- Tomcat
- Business Intelligence
- Unix
- Business Analysis
- Weblogic
- Software Documentation
- Sdlc
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